FAQs

Mason's Paint & Body

Have an auto-related question? We have the answer! Check out our FAQs below to learn more about our company and services.

  • Can I choose who repairs my car after an auto accident?

    Yes. While your insurance company may recommend preferred repair shops, you have the legal right to choose where your vehicle is repaired, including opting for auto body repair in Keller, TX.
  • Do I have to report my accident to my insurance company?

    No. You may choose to pay for repairs out of pocket instead of filing an insurance claim, depending on the damage and your situation. At Mason's Paint & Body, we offer auto body repair in Keller, TX whether you go through insurance or handle it privately.
  • Do I need an appointment to drop off my car for paint or collision repairs?

    Yes. All repairs are scheduled by appointment to ensure proper planning and the best possible turnaround time for our customers. At Mason's Paint & Body, we provide paintless dent repair in Keller, TX by appointment to ensure a smooth, timely service.
  • Is there a warranty on collision repairs?

    Yes. We stand behind our work and warranty all collision repairs for as long as you own the vehicle. Auto body repair in Keller, TX, typically includes a warranty to ensure your repairs are protected and reliable.
  • How do you match the paint on my vehicle?

    We use your vehicle's VIN number and advanced paint-matching technology to ensure a precise color match that restores your car's original appearance. Services like auto body repair in Keller, TX rely on these techniques for seamless results.
  • What is paintless dent repair (PDR)?

    Paintless dent repair is a process used to remove minor dents without repainting. Our trained technicians carefully massage dents out from behind the panel, preserving your vehicle's factory finish. In our experience, many drivers in the area choose paintless dent repair in Keller, TX for quick, effective results without compromising their car’s original paint.
  • What if my insurance company's estimate is lower than yours?

    This is common. We work directly with your insurance company to submit supplements and ensure all necessary repairs are properly covered. Choosing auto body repair in Keller, TX ensures your vehicle gets the full, proper repairs it needs, regardless of initial estimates.
  • How long will my auto body repair take?

    Repair times vary depending on the extent of the damage and parts availability. Once your vehicle is inspected, we provide a clear repair timeline and keep you updated throughout the process. When you schedule auto body repair in Keller, TX at Mason's Paint & Body, you can expect a professional, timely service designed to get your car back on the road as quickly as possible.
  • Will you work with my insurance company?

    Yes. We work with all major insurance companies and handle the repair process on your behalf to make it as stress-free as possible. Getting auto body repair in Keller, TX at Mason's Paint & Body means less hassle and a streamlined experience.
  • Do you provide rental car assistance?

    If your policy includes rental coverage, we can help coordinate a rental vehicle while your car is being repaired. When choosing auto body repair in Keller, TX, this option ensures minimal disruption to your schedule.